Delete your data

If you run a studio: delete your account in the app

Deleting the account permanently removes your studio, your staff and their photos, your services, every ticket, your sales totals and monthly billing records, your studio's uploaded photos, and your login.

• Open the app and sign in.
• Go to More, then Account, then Delete account.
• Confirm with your password. The deletion is immediate and can't be undone.

If you can't open the app

Email nishanbudhathoki2266@gmail.com from the address you signed up with, with the subject "Delete my LainMa account". We'll confirm it's you, delete the account and reply when it's done.

If you joined a queue as a customer

You don't have an account, so there is nothing to delete in the app. Your name and phone number are removed automatically: when you leave the queue, and again every night at midnight Nepal time, when every customer phone number is erased from our records.

If you want your name and number removed sooner, email nishanbudhathoki2266@gmail.com with the studio's name and the time you joined, and we'll delete it.

What is kept

Nothing about you is kept after an owner deletes their account. For a customer, a finished visit is kept without your name or number: only the service, the amount and the staff member remain, as part of the studio's sales totals, until that studio deletes its account.

Backups on our provider's servers are overwritten within a few weeks.

Other data requests

To have a single piece of data removed or corrected, such as a staff photo or a phone number, or to ask what we hold about you, email nishanbudhathoki2266@gmail.com.